Refunds & Returns


  • Thank you for visiting our website. This website is owned and operated by Total Balance Health Care Pty Ltd ACN 134 353 521 trading as The Wild Flora Dispensary (ABN 71 134 353 521).

    By accessing and/or using our website and related products and services, you agree to be bound by the Terms. If you do not agree to these Terms you are not authorised to access and use the Website, and you must immediately stop doing so.

    These Terms and Conditions apply to your use of (Website). 

    You agree to be bound by these Terms when you:

    • Use the Website
    • Use or obtain our Services;
    • Obtain or order Products from us; or
    • Register an account through the Website. 

    We may amend these Term from time to time and these changes will be deemed to be immediately incorporated into and form part of these Terms. By continuing to visit and use our website and purchase our Products and Services, you will signify your agreement to be bound by the amended Terms. We encourage you to read our Terms and check back often.



    We do not accept returns or provide refunds for change of mind. 

    Our Goods and Services come with guarantees that cannot be excluded under the Australian Consumer Law.  Nothing in these Terms purports to modify or exclude the conditions, warranties, undertaking and legal rights under the Competition and Consumer Act 2010 (Cth) and other local laws. Any and all other warranties or conditions which are not guaranteed by the Australian Competition and Consumer Regulation 2010 are expressly excluded where permitted, including liability for incidental or consequential damages caused by breach of any express or implied warranty or condition.

    If your Product is faulty or not substantially as described we will take all reasonable steps to either replace, repair or refund the item.

    To initiate a return, please contact our Customer Service Team at (see clause 23 – Feedback for details).  

    Unless returning the Product is substantially burdensome, you are responsible for the shipping costs of all returned Products. We accept no liability for lost deliveries. We recommend you send your product with tracking to ensure the package is delivered to us. 



    If you need to contact our Customer Service Team, or have any feedback or complaint, please contact us on (03) 9773 8085 or email us at