ORDERS + RETURNS
Returns + Refunds
If something isn’t right, we’ll help.
We do not accept returns or provide refunds for change of mind.
But if your product arrives damaged, faulty, or isn’t substantially as described, we’ll take reasonable steps to make it right. That may include a replacement, repair or refund where appropriate.
Our products come with guarantees that cannot be excluded under Australian Consumer Law.
To get started, email us at letschat@saltandearth.co with your order number, details of the issue and photos if relevant.
Do you offer refunds?
We do not offer refunds for change of mind.
If your product is faulty, damaged or substantially not as described, we’ll take reasonable steps to resolve the issue. This may include a replacement, repair or refund where appropriate.
Can I return a product if I change my mind?
No. Please choose carefully before placing your order, as we do not accept returns or provide refunds for change of mind.
What if my product is damaged or faulty?
If your order arrives damaged, faulty or something isn’t right, please email us as soon as possible.
Include your order number, details of the issue and photos where relevant so we can help quickly.
How do I start a return?
Email our Customer Care team at letschat@saltandearth.co.
Please include your order number, what has happened, and photos if the item is damaged or faulty.
Who pays for return shipping?
Unless returning the product would be substantially burdensome, customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as we cannot accept responsibility for parcels lost in transit.
Can I return a product bought from a stockist?
If you purchased your Salt + Earth product from one of our stockists, please contact that store directly.
Their team will be able to help with replacement, exchange or refund options in line with their own store policies.
When will my refund be processed?
If a refund is approved, we’ll let you know the next steps and keep you updated.
Processing times can vary depending on your payment provider or bank.
Need Help?
Email us at letschat@saltandearth.co and we’ll get back to you as soon as we can.
No bots. No runaround. Just real help.