HELP CENTRE
Ask Us Anything
Questions about magnesium, shipping, returns, pregnancy, kids, or which product to use first? Start here.
Magnesium
How it works, how often to use it, and why it sometimes feels itchy.
Products
Sprays, creams, soaks, scents and how to choose the right one.
Family
Pregnancy, kids, sensitive skin and everyday family use.
Shipping
Delivery timeframes, order tracking and packaging.
Returns
Refunds, exchanges and what to do if something arrives damaged.
Stockists
Wholesale, clinics, retailers and partnership enquiries.
Magnesium Questions
How often should I use magnesium?
Daily is ideal. Most people use it once or twice per day, depending on their routine and what their body needs.
Why does magnesium sometimes feel itchy?
The itch is not a sign that you are deficient. Magnesium chloride can feel tingly or itchy on some skin types, especially if your skin is dry, freshly shaved or sensitive.
Where should I apply it?
Apply to areas that feel tight, tired or overworked. Legs, shoulders, neck, feet and lower back are common favourites.
Do I need to wash it off?
You can leave it on, or wash it off after 20 minutes if you prefer. Do what feels best for your skin.
Product Questions
What is the difference between spray, cream and soak?
Spray is quick and simple. Cream is richer and great for massage. Soaks are best for baths, foot soaks and slower recovery moments.
Which product should I start with?
If you’re not sure, take the Find Your Fit quiz. Otherwise, Magnesium Cream is a beautiful all-rounder for most bodies.
What is the difference between Body, Calm and Dream?
Body is for muscles, recovery and everyday support. Calm is for stress, overwhelm and busy brains. Dream is for bedtime routines and winding down.
Are the products greasy?
No. Our creams are designed to feel nourishing without leaving you feeling like a greased baking tray.
Family Questions
Can I use Salt + Earth products during pregnancy?
Yes, many people use our products during pregnancy and postpartum. If you have specific concerns, check with your healthcare practitioner.
Can children use the products?
Yes, many families use Salt + Earth products with children. Always patch test first and avoid broken or irritated skin.
Are your products suitable for sensitive skin?
Many people with sensitive skin use our products, but magnesium can feel tingly for some. Always patch test first.
Shipping Questions
How long will my order take?
Orders are packed as quickly as possible. Delivery times depend on your location and the shipping option selected at checkout.
How can I track my order?
Once your order ships, you’ll receive tracking details via email.
Do you ship internationally?
Please check the shipping options at checkout for current delivery locations.
Returns Questions
What if my order arrives damaged?
Please contact us with your order number and photos of the damaged item so we can help.
Can I return a product?
Please visit our returns page for current return policy details.
STILL STUCK?
We're Here To Help
Didn’t find the answer? Send us a message. Whether it’s a question, a concern, or you accidentally entered your postal address with one very important number missing — we want to hear from you.
Talk To Us