Shipping policy
Please allow at least 5-10 working days for delivery from the receipt and payment of your order.
You can follow your delivery with the track and trace number provided with your order confirmation.
Please note that delivery times are estimates only and subject to the availability of our suppliers. Delivery times during peak seasons such as Christmas, and for remote and regional areas may be longer.
Delivery estimates are subject to change. We accept no liability for late or delayed delivery of your order.
Delivery will occur upon receipt of payment for all Products delivered online.
We disclaim all responsibility from failure of any electronic delivery as a result of any failure in the network service provider or any network protection system which may block delivery.
Given the nature of downloadable Products, we do not offer returns or refunds on downloaded items unless required under Australian Consumer law. If your downloaded Product is faulty or significantly different that described, please contact our Customer Service Team (see clause 23 – Feedback for details).
From time to time we may release updates to our videos. Where there is any change to a program, we may notify users via a notice on our website or via email. Once an update is made available, users will be able to access and download the update/s from our website.