Refund policy
The returns policy is for goods purchased on the website, by mail, over the telephone.
We do not accept returns or provide refunds for change of mind.
Our Goods and Services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms purports to modify or exclude the conditions, warranties, undertaking and legal rights under the Competition and Consumer Act 2010 (Cth) and other local laws. Any and all other warranties or conditions which are not guaranteed by the Australian Competition and Consumer Regulation 2010 are expressly excluded where permitted, including liability for incidental or consequential damages caused by breach of any express or implied warranty or condition.
If your Product is faulty or not substantially as described we will take all reasonable steps to either replace, repair or refund the item.
To initiate a return, please contact our Customer Service Team at hello@thewildfloradispensary.com
Unless returning the Product is substantially burdensome, you are responsible for the shipping costs of all returned Products. We accept no liability for lost deliveries. We recommend you send your product with tracking to ensure the package is delivered to us.
Salt And Earth Co hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.
Should you wish to cancel your order and return any goods, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at letschat@saltandearth.co and we will provide you with a Returns Authorisation Number (RAN). Please provide full details of the customer order number and the goods which are being returned.
On receipt of the returned goods we will give you a refund of the amount paid for the goods. Refunds will be made against the original form of tender. Please note that the return costs will not be reimbursed. To improve our service please let us know the reason for returning any goods.
Return the parcel by RECORDED DELIVERY to the following address:
Salt And Earth Co
2 Seccull Drive
Chelsea Heights
Victoria, Australia, 3196
Salt And Earth Co cannot be held responsible for returned goods that do not reach our Returns Department.